Shipping & Returns

At Efe Perfumes, we strive to ensure that our customers receive the best quality products and service. However, we understand that issues may arise during shipping.

Return and Refund Conditions:

We only accept return requests if the product is damaged during shipping or if the wrong product is delivered T&C apply.

Return Process:

Full Unpacking Video:

• Record a full unpacking video from the moment you start opening the package until the issue is clearly visible.
• This video is crucial for us to evaluate the claim.

Submit Your Request:

• Contact our customer service team with the unpacking video and your order details.
• Email: support@efeperfumes.com
• WhatsApp: (+91) 7304403195

Evaluation:

• Our team will review the video to verify the claim.

Refund Process:

• Once the claim is validated, we will process a refund to the bank account from which the payment was made.

Please note that without a full unpacking video, we cannot process any return or refund requests. Your cooperation is essential in helping us resolve any issues promptly and effectively.